Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for the RunComps PRO membership operated by AxiHome LLC. It should be read together with our Terms of Service.

1. 7 day free trial

New members start with a 7 day free trial. During the trial you have full access to RunComps at no charge. You may cancel at any time before the trial ends and you will not be charged.

2. Automatic billing after the trial

If you do not cancel during the free trial, your paid subscription begins automatically when the trial ends and your payment method is charged $97 per month (plus applicable taxes). The subscription then renews automatically each month, and your payment method is charged $97 for each new billing cycle, until you cancel.

3. How to cancel

You can cancel your subscription at any time in one of two ways:

• From within your RunComps account, on the account / billing page.
• By emailing support@runcompsusa.com and asking us to cancel. We will process your request promptly.

When you cancel, your membership stops renewing. You keep access to RunComps until the end of the billing period you have already paid for, and you will not be charged again after that.

4. Refunds

Because you receive a full 7 day free trial to evaluate the service before any charge, subscription payments are generally non-refundable once a billing cycle has begun. Cancelling stops future charges but does not retroactively refund the current period, and we do not provide prorated refunds for partial periods.

We want you to be satisfied. If you believe you were charged in error or have a special circumstance, email us at support@runcompsusa.com within 7 days of the charge and we will review your request in good faith. Refunds, when granted, are returned to the original payment method.

5. Billing errors & duplicate charges

If you notice a billing error, a duplicate charge, or an unexpected charge, contact us at support@runcompsusa.com as soon as possible. We will investigate promptly and, if we confirm an error on our side, we will correct it and refund any amount charged in error to your original payment method.

6. Failed payments

If a renewal payment fails, we may retry the charge and may pause your access until payment succeeds. If payment cannot be collected, your subscription may be cancelled.

7. Price changes

If we change the subscription price, we will notify existing members in advance. Any price change applies to billing cycles that begin after the notice; you may cancel before the new price takes effect if you do not wish to continue.

8. Contact

For any billing, cancellation, or refund request, email support@runcompsusa.com. We typically respond within 24 to 48 hours.